Email policies

There are two broad categories of emails sent from SurveyCTO: (1) account-related emails and (2) SurveyCTO mailing list emails. Account-related emails are generated by events on your server and help you best manage your subscription. Examples include:

• Receipts for account charges
• Usage alerts if you are hitting your account usage limits
• Quality check alerts if you have configured them on your server
• Responses to requests for support
• Password reset requests
• Log in invites and email verification requests

Mailing list emails are independent from account-related emails and are sent out to users who are listed as subscribers on our mailing list, and include the following types of emails:

• Onboarding emails (emails you may receive in the first couple of weeks after signing up for a new server)
• Tips, tricks, guides, and tutorials
• Announcements about new releases and features
• Relevant news, events, and surveys
• Blog posts
• Other announcements

If you have received an account-related email, then you or an administrator on your account must have added your email as a recipient for such emails. The notification settings for different types of account-related emails are controlled from different places on your server:

• Billing notifications (such as receipts) and server notifications (such as usage limit alerts) are controlled via the server’s manage subscription page. To stop receiving such emails, contact your account administrator and ask them to navigate to the manage subscription page for the account and, under the “Email notifications” section, uncheck the billing and/or server notifications checkboxes next to your email address.
• Quality check reports are controlled via the “Quality checks” section on the “Monitor” tab of your server console. An admin level user should navigate to that section, click “options” next to the report you no longer want to receive, and remove your email from the “reporting” section.

You can also contact us at privacy@surveycto.com and review our privacy policy if you have any concerns.

If you want to stop receiving mailing list emails entirely, click the “unsubscribe” button in the footer of any such email you receive from us and complete the unsubscribe steps. You will no longer receive any emails we send out via our mailing list. You will still receive account-related emails if your email is set to receive certain account-related notifications. If you wish to stop receiving those as well, please see the steps in the question above – “How can I control which account-related emails I receive” – to see how you can do that.